Suncatchers

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

We take great care in packaging our plants to ensure that they arrive in good condition. However, due to the delicate nature of plants and the shipping process, sometimes they can still become damaged in transit. Plase take photos of the damaged plant and contact us within 48 hours of delivery to resolve. We will do our best to resolve the issue, which may include a replacement. Please note that we are unable to replace plants if you do not notify us within the 48 hour window of delivery.

Current processing times are 3-5 business days from the time of order. Please note that these processing times do not include shipping.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Most 2" plants are shipped in pot as long as their roots and soil support it. Some rosettes, mother of millions and cacti need to be shipped bare root in order to make the journey without damage.

Most 4" or larger plants are shipped bare root unless othewise specified in the listing. Often I'm unable to fit them in a box with a larger pot or the weight of the soil exceeds shipping costs. When possible I include the "emptied" pot for your re-potting convenience.

Shipping is calculated based on your location and the items in your order. You will always know the shipping cost before you purchase.

We are happy to ship containers with our 2" plants, or not, which ever you prefer. We can send photos of your options, or stay within a preferred color palette. Just message us!

Remember: We do gifts! Please message us to discuss a customer care package or to include a. specific card and greeting in your package (Includes Gift Wrapping).

I recommend unpacking your plants and giving them a day to acclimate before repotting or watering.

If your plant is rooted and the soil is moist upon arrival, wait until the soil is dry before watering.

If your plant is a cutting/has no roots, place in dry dirt, provide morning sun, and wait at least a week before lightly watering. It's normal for cuttings to look sad while hey spend their energy growing roots, they will bounce back. Im always here if you have any questions, just message me.

Plants look a little sad upon arrival?

While most plants should arrive looking happy, some get attitudes while boxed but will bounce back in a few days with sun and water. Remember these guys have traveled often cross country deprived of what they need to survive--sun! Give them a few days to get comfortable and drink up some water. If something still doesn't seem right, just let me know.

Crystal Dandelion Suncatcher

Frequently asked questions